The ANA website and mobile app, etc. (hereinafter, "the ANA NEO Website") use Cookies to improve our service and provide you with a better service.

Cookies are a function to store information about the websites you have visited in your device (computer, tablet or smartphone).
Each time you visit a website, a Cookie recognizes your device and stores information about you and your visit on the website.
The information that is stored may include your IP address, device used, click history, etc. (such as the web pages you visited).
Cookies include session Cookies, which are automatically deleted when you close the browser, and persistent Cookies, which are stored in the browser for a predefined period of time.

We use Cookies for the following purposes.

• To help improve the operation, structure and contents of the ANA NEO Website
• To provide and optimize our online and mobile app services
• For the development of new services and applications by ANA Group companies
• For marketing activities (including personalized advertisements) including the provision of information on various events and promotions

Below is a list of the types of Cookies we use. To delete Cookies, please follow the procedure outlined in "5. Disabling Cookies".

• Essential Cookies
  Essential Cookies are required for online services to function; they cannot be disabled. They are necessary to establish an effective and secure connection to online services, and are set according to the services you have requested such as making flight reservations, managing your reservation, logging in, filling out web forms, etc.
  Essential Cookies will be automatically saved on your device when you access the ANA NEO Website.
• Analytical Cookie
  Analytical Cookies collect information to analyze and gather statistics on how you use the website, such as the page you visited most, the time you visited, etc.
  We also conduct user surveys and collect visitor feedback on the website in general or on specific elements of the website.
  The information collected will be used to confirm which parts of the website you are interested in, and will help us to improve the quality of the website.
• Personalization Cookies
  Personalization Cookies are used to display advertisements tailored to your personal interests when you browse the Internet.
  Cookies issued by other companies may be used on our website and services to acquire behavior information and display advertising, etc

You can change your browser settings to prevent Cookies from being enabled or saved at any time. However, please note that some functions of the ANA NEO Website may not be available or may not work properly if you change your Cookie settings. The method of changing Cookie settings in general browsers is listed below.

Google Chrome
Safari (iPhone, iPad)
Apple Safari (Mac)
Microsoft Edge
Mozilla Firefox

If there has been any change to this Cookie Policy or the list of Cookies used, then we will update this Policy and the list accordingly. And we will notify you if there has been a significant change.